On-line Booking Service
Use of our on-line booking service or making an appointment over the telephone to our call centre are accepted subject to the following:
1: If you book on-line, or over the telephone you will receive an email (or a text if an email is not supplied) confirming your booking, if you do not receive this confirmation within 1 hour of your booking (usually much quicker) please contact us on 0191 586 41 88. Check your spam folder if you can’t find our email in your ‘in box’ as occasionally certain email providers place emails from a business in a spam folder because they assume that the communication in question may possibly be trying to sell you something and/or is unsolicited.
2: Our Email confirmation contains links to reschedule or cancel your booking subject to the terms and conditions laid out below, please note however that confirmation of bookings sent to a mobile number via a text message (if an email address is not supplied or is incorrect) do not offer the facility to change or cancel appointments, so in this case you would have to ring us at our call centre to cancel or change the appointment instead
3: If you’ve supplied a mobile number, we’ll text you on the morning of your appointment usually around 8am, however, if you have a 9am appointment, OR if your appointment has been booked between 10 and 14 days in advance (or longer) we’ll send you a reminder text the DAY BEFORE (usually sometime between 3pm and 6pm) in order to remind you that we’re calling and asking you to send a simple ‘yes’ to confirm you’ll be there, please note that failure to confirm by the deadline we notify you of in our text will mean automatic cancellation of your appointment in order to avoid the risk of staff having a potential wasted journey and incurring unnecessary fuel expense.
4: Where no mobile number has been supplied, or perhaps an incorrect number has been given, we will send out reminders via email on the same basis as laid out in the paragraph above and request a ‘yes’ confirmation of your continued availability by that method, we will also attempt contact by landline (if provided) as a secondary method of contact in order to ascertain availability, however if no confirmation response is received by landline or email as detailed in ‘3’ above then cancellation will take place as mentioned in the paragraph above and our cancellation policy shown below will apply where appropriate
With advance bookings of 10 to 14 days (or longer) some customers may inadvertently forget their appointment date and/or time, therefore we prefer to reduce the risk that this may occur by jogging their memory by sending a reminder of our impending visit a little earlier than normal, so if someone has forgotten, they have sufficient time to make certain they’re available if different plans have been made, or to cancel our appointment and reschedule if the former is impractical.
5: Please note: as a fail safe, we ALWAYS send a verification text or email following receipt of your ‘yes’ text or email within 1 hour maximum, but more normally within minutes.
If on a rare occasion (because of possible technical issues) you have not received verification from us to confirm that we’ve received your message, it’s essential that you ring 01915864188 between 9am to 9pm, seven days a week and either inform one of our staff verbally, or leave a message if you receive our answering machine during those hours or if you ring outside our normal opening hours, we’ll then take immediate steps to ensure your appointment is protected.
a) Cancellations with at least 24 hours notice are accepted via the email links we supply, or by calling our call centre and there is nothing to pay if this occurs.
b) Cancellations where less than 24 hours remains to your appointment are subject to a cancellation charge.
To cancel with LESS than 24 hours notice you agree to ring our call-centre on 0191 586 41 88 sometime between 9am to 9pm, seven days a week in order to let us know, you will need to ring because email links contained within our confirmation email you will have received are automatically disabled where less than 24 hours notice is being given and therefore won’t work.
Please note that the cancellation charge is to a maximum amount of £69 where the cancellation relates to a one person booking. The person responsible for the payment is the individual whose name is on the booking form.
c) Where a block booking has been made of 2, 3, 4 or more people and one or more cancels – with less than 24 hours notice – as long as there is still at least ONE person to visit there are no payments to made for those who have decided to cancel – the people attending will simply pay the rate applicable for how many people we’re still being requested to see, e.g., 1 person £69, 2 to 3, £59, per person and 4 or more, £50 per person.
d) If an entire block booking cancels, e.g., 2, 3, 4 or more people, with LESS than 24 hours remaining to the appointment, then the cancellation charge payable will be ONE payment only, totalling £69, this to be paid by the person whose name appears on the booking form within 7 days of our invoice being received, this being forwarded by Recorded Delivery.
e) Rescheduled (postponed) appointments, where the client rings our call centre and then immediately books a new day and/or time are not subject to any cancellation charge – because a cancellation is considered permanent, whereas a rescheduled/postponed appointment is not a cancellation, it’s merely a change of day or time.
The above said, to avoid the potential for abuse of clause ‘e’ above, rescheduling/postponements OVER THE PHONE WITH LESS THAN 24 HOURS NOTICE can take place on a maximum of TWO occasions, however a request for a THIRD postponement will not be accepted and will result in a cancellation charge becoming payable as per clause’s ‘b’ and ‘d’ above – please note that NO cancellation charge will be payable if the postponements referred to have always been made with MORE than 24 hours notice being given.
f) We reserve the right to refuse future Laser teeth whitening bookings (either on-line or over the phone) from any individual who has abused or misused our appointment making system i.e., books with an incomplete address such as a missing street name and/or number and then subsequently ignores our request to supply the missing details within a reasonable timescale, or those who book on-line and then fail to verify on the morning of their appointment that they will still be available to see us by replying to our text or email confirmation message with a simple ‘yes’. In cases such as these, appointments are automatically cancelled by our software system because we either have no idea where to visit, or have no guarantee that our staff will not incur a wasted journey and unnecessary fuel expense.
In short, to avoid cancellation fees, please give us at least 24 hours notice from the time of the scheduled appointment should you wish to cancel.
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You must not:
* Republish material from our website without prior written consent.*
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Revisions to Our Terms of Service
20 Minute Teeth Whitening may change these terms from time to time and so you should check these terms regularly. Your continued use of our website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using our website immediately.
If any of these terms are determined to be illegal, invalid or otherwise unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.
Limitation of Liability
THE MATERIALS AT THIS SITE ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL 20 Minute Teeth Whitening OR ITS AGENTS OR OFFICERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, INJURY OR DEATH) ARISING OUT OF THE USE OF OR INABILITY TO USE THE MATERIALS, EVEN IF 20 Minute Teeth Whitening HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES.