A link to this page – plus a declaration that: ‘I have read and agree to the Terms above‘ checkbox is on our online booking page. In addition, a link to this page is also on our main website page menu.
By checking the box beside the words: ‘I have read and agree to the Terms above‘ you are verifying that you have read and understood the Terms laid out below BEFORE booking your appointment.
When you click to accept our Terms and Conditions you’re agreeing to be bound by them whether you book online or over the phone.
If you do NOT agree to be bound by the said Terms and Conditions when booking an appointment (by phone or online) please do not book an appointment.
Online Booking Service
Use of our online booking service or making an appointment over the telephone to our call centre are accepted subject to the following:
1: If you book online, or over the telephone you will receive an email (or a text if an email is not supplied) confirming your booking.
2: If you do not receive this confirmation within 1 hour of your booking (usually much quicker) please contact us on 0191 586 41 88. Check your spam folder if you can’t find our email in your ‘inbox’ as occasionally certain email providers place emails from a business in a spam folder.
3: Our Email confirmation contains links to reschedule or cancel your booking subject to the terms and conditions laid out below, please note however that confirmation of bookings sent to a mobile number via a text message (if an email address is not supplied or is incorrect) do not offer the facility to change or cancel appointments, so in this case you would have to ring our call centre to cancel or change the appointment instead
4: If you’ve supplied a mobile number, we’ll text you on the MORNING of your appointment usually sometime after 8am, however:
a) If you have a 9am or an 11am appointment, we’ll send you a reminder text the DAY BEFORE (usually between 3pm and 7pm) in order to remind you that we’re calling and asking you to send a simple ‘yes’ to confirm you’ll be there. please note that failure to confirm by the deadline we notify you of in our text will mean automatic cancellation of your appointment in order to avoid the risk of staff having a potential wasted journey and incurring unnecessary fuel expense.
b) If you’ve asked for, OR booked an online appointment for 6pm or slightly later, we will also send you a text the DAY BEFORE (usually between 3pm to 7pm)
We do this because individuals who book appointments from 6pm onwards usually (but not always) do so because they’re working and we find from experience it’s better to send out confirmation texts the day before as it’s easy to forget about replying to personal texts while at work
5: Where no mobile number has been supplied, or perhaps an incorrect number has been given, we will send out reminders via email on the same basis as laid out above and request a ‘yes’ confirmation of your continued availability by that method, however if no confirmation response is received by text or email as detailed in ‘4a’ above then automatic cancellation will take place and our cancellation policy shown below will apply where appropriate.
A cancellation text and email is forwarded, at or shortly after the deadline supplied.
6: Please note: as a fail safe, we ALWAYS send a verification text or email following receipt of your ‘yes’ text or email within 1 hour maximum, but more normally within minutes.
If on a rare occasion (because of possible technical issues) you have not received verification from us to confirm that we’ve received your message, it’s essential that you ring 01915864188 between 9am to 9pm, seven days a week and either inform one of our staff verbally, or leave a message if you receive our answering machine during those hours or if you ring outside our normal opening hours – we’ll then take immediate steps to ensure your appointment is protected.
REMEMBER: it is extremely important that you reply to our confirmation texts or emails (where a mobile number is incorrect) BEFORE the deadline which is supplied as we have little choice (if no reply is received) but to assume the person concerned will not be at the address provided if we call.
We use texts (or emails as a last resort) rather than the telephone because calls may arrive at an inopportune moment, e.g., while driving or working etc., whereas texts or emails can be read at your leisure. Besides, texts and emails provide proof that we actually send our confirmation, together with the day and time.
a) Cancellations with at least 24 hours notice are accepted via the email links we supply, or by ringing our call centre, there are no cancellation charges payable where more than 24 hours notice is given.
b) Cancellations (either by the client – OR by ourselves because the client has failed to respond to our verification message) and where less than 24 hours remains to the appointment are subject to a cancellation charge.
To cancel with LESS than 24 hours notice you agree to ring our call-centre on 0191 586 41 88 sometime between 9am to 9pm, seven days a week in order to let us know, you will need to ring because email links contained within our confirmation email you will have received are automatically disabled where less than 24 hours notice is being given and therefore won’t work.
Please note that the cancellation charge is to a maximum amount of £69 where the cancellation relates to a one person booking. The person responsible for the payment is the individual whose name is on the booking form.
c) Where a block booking has been made of 2, 3, 4 or more people and one or more cancels – with less than 24 hours notice – as long as there is still at least ONE person to visit there are no payments to made for those who have decided to cancel – the people attending will simply pay the rate applicable for how many people we’re still being requested to see, e.g., 1 person £69, 2 to 3, £59, per person and 4 or more, £50 per person.
d) If an entire block booking cancels, e.g., 2, 3, 4 or more people, AND there’s LESS than 24 hours remaining to the appointment time, then the cancellation charge payable will be ONE payment only, of either £59 or £50 (depending on the number of people who were originally booked for treatment) this to be paid by the person whose name appears on the booking form within 7 days of our invoice being received, invoices are forwarded by Recorded Delivery and to the email address held on file and/or a supplied mobile number – via text.
e) We reserve the right to refuse future Laser teeth whitening bookings (either online or over the phone) from any individual who has abused or misused our appointment making system i.e., books with an incomplete address such as a missing street name and/or number and then subsequently ignores our request to supply the missing details within a reasonable timescale, or those who book online and then fail to verify on the morning of their appointment (or the day before where an early morning appointment has been made) that they will still be available to see us by replying to our text or email confirmation message with a simple ‘yes’. In cases such as these, appointments are automatically cancelled by our software system because we either have no idea where to visit, or have no guarantee that our staff will not incur a wasted journey and unnecessary fuel expense, the individual who has made the booking hereby agrees by placing the booking to pay 20 Minute Teeth Whitening the sum of either £69, £59 or £50 (dependent on the number of people the original booking was for) within a maximum of 7 working days from receipt of our text, email and posted request.
In short, to avoid cancellation fees, simply give us at least 24 hours notice from the time of the scheduled appointment should you wish to cancel and remember you can reappoint up to a maximum of three times – you can also reschedule to a different day yourself by using the link we send to your email address but you can only do this if you’re attempting to do this where more than 24 hours exists before the appointment day and time.
Want to return to our online diary? Click HERE
Intellectual Property Rights
All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of our company or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from the owner of this website.
You must not:
* Republish material from our website without prior written consent.*
Sell or rent material from our website.*
Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.*
Redistribute any content from our website, including onto another website.
You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.
You must not use our website to send unsolicited commercial communications.
You must not use the content on our website for any marketing related purpose without our express written consent.
We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.
Revisions to Our Terms of Service
20 Minute Teeth Whitening may change these terms from time to time and so you should check these terms regularly. Your continued use of our website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using our website immediately.
If any of these terms are determined to be illegal, invalid or otherwise unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.
Limitation of Liability
THE MATERIALS AT THIS SITE ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL 20 Minute Teeth Whitening OR ITS AGENTS OR OFFICERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, INJURY OR DEATH) ARISING OUT OF THE USE OF OR INABILITY TO USE THE MATERIALS, EVEN IF 20 Minute Teeth Whitening HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES.