Last Updated: 24th May 2020
Purposes of Processing
What is personal data?
We collect information about you in a range of forms, including personal data. As used in this Policy, “personal data” is as defined in the General Data Protection Regulation, this includes any information which, either alone or in combination with other information we process about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.
Why do we need your personal data?
The only reason we require personal data, e.g., name, address, telephone number etc., is because we offer an online booking facility to allow you to book your teeth whitening appointment online; because we are a home visit service, we need your address etc so we know where to call as well as your telephone number in case we have difficulty in finding your property, to update you if we were ever delayed because of heavy traffic or an accident, as well as sending you an appointment reminder that we are calling on a particular day and time to avoid us having a potentially wasted journey because you had forgotten we were calling.
We will only process your personal data in accordance with applicable data protection and privacy laws. We also need certain personal data in order to provide you with access to the Site. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this Policy, please do not use our Site.
Collecting Your Personal Data
We collect information about you in the following ways:
Information You Give Us. This includes:
the personal data you provide when you place an order for service thorough our Site;
the personal data you provide when you correspond with us by phone or otherwise.
the personal data you provide when you report a problem with our Site or when we provide you with customer support
Information from Social Networking Sites. Our Site include interfaces that allow you to connect with social networking sites such as Facebook (each a “SNS”). If you connect to a SNS through our Site, you authorise us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Policy. You can revoke our access to the information you provide in this way at any time by contacting us using the ‘Forget Data Request’ tab on our Privacy Tools page by clicking HERE
Information Automatically Collected. We automatically log information about you and your computer or mobile device when you access our Site. For example, when visiting our Site, we log your computer or mobile device operating system name and version, manufacturer and model etc. We collect this information about you using cookies.
Automated Decision Making and Profiling.
We do not use your personal data for the purposes of automated decision-making. However, we may do so in order to fulfil obligations imposed by law, in which case we will inform you of any such processing and provide you with an opportunity to object.
AUTOMATIC DELETION OF DATA HELD
We ONLY hold onto data collected for existing customers who have used our service in the past in order for us to identify you to apply discounts etc., as and when you use us again, all other data, including that obtained from potential customers who do not use our service, for whatever reason, is automatically deleted for privacy reasons.
Where there has been abuse of the booking system, e.g., booking without supplying a full address to call to and then ignoring our request to supply the missing information, or simply a customer who fails to send us a confirmation message which results in a cancellation taking place, we then proceed to delete all inputted information from our records, including telephone numbers in order to keep our customer list current and leave only those who actually have used our service.
This is also done to ensure good housekeeping, but equally importantly it makes certain that we stick to our policy of protecting an individual’s right to privacy under the GDPR law by removing all of their personal details from our computer records, including their telephone number and address etc., if they have ended up never using our service for whatever reason.
To verify we take everyone’s right to privacy very seriously and honour our obligation to protect our customer’s, even those who don’t end up by using our service, our site prints the logo below on our Home Page
What are cookies?
We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site.
We use two broad categories of cookies: first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognise your computer or mobile device when it revisits our Site
Cookies we use
Our Site uses the following types of cookies for the purposes set out below:
Type of cookie Purpose
Essential Cookies These cookies are essential to provide you with services available through our Site and to enable you to use some of its features as well as helping the content of the pages you request load quickly]. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
Functionality Cookies These cookies allow our Site to remember choices you make when you use it, such as remembering what data you completed when you initially contacted us. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences if you fill in the form again at a later date.
Analytics and Performance Cookies
These cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered does not identify any individual visitor. [It includes the number of visitors to our Site, the websites that referred them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information.] [We use this information to help operate our Site more efficiently, to gather broad demographic information and to monitor the level of activity on our Site.]
[We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Site works. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies]
[You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html.]
[You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB]
Targeted and advertising cookies We do not use these type of cookies
Social Media Cookies These cookies are used when you share information using a social media sharing button or “like” button on our Site or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter or Google+. The social network will record that you have done this.
You can typically remove or reject cookies via your browser settings or via the link in our pop up which appears when you first visit our site. If using your browser follow the instructions usually located within the “settings,” “help” “tools” or “edit” facility. Many browsers are set to accept cookies until you change your settings.
Please note: If you do not accept cookies, you may experience the inability to use all areas of our site which is a common issue with any website where cookies have been disabled.
We do not allow advertising on our sites
Using Your Personal Data
We may use your personal data as follows:
to operate, maintain, and improve our Site, products, and services;
to manage your account, including to communicate with you regarding your account, if you have an account on our Site;
to provide customer service;
to send reminders of upcoming teeth whitening appointments that you have booked, updates, security alerts, and support and administrative messages;
our business dealings with you;
as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others
International Data Transfer
Your information, including personal data that we collect from you, may be transferred to, stored at and processed by us outside the country in which you reside, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By accepting this Policy, you agree to this transfer, storing or processing. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
We seek to use reasonable organisational, technical and administrative measures to protect personal data within our organisation. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us.
We will only retain your personal data for as long as you remain a customer with us, if your enquiry does nor result in your becoming a customer and was merely a query, the information supplied with be permanently removed from our computer system (as well as any written records we may have completed) and securely destroyed within 7 working days in both instances, unless a longer retention period is required or permitted by law (for example for regulatory purposes).
Our Policy on Children
Our Site is/are not directed to children under 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable.
You may access the information we hold about you at any time by using the requisite tools on or Privacy Tools Page
You can also contact us to update or correct any inaccuracies in your personal data.
Your personal data is portable – i.e. you to have the flexibility to move your data to other service providers as you wish.
Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.
If you wish to exercise any of these rights, please contact us. In your request, please make clear: (i) what personal data is concerned; and (ii) which of the above rights you would like to enforce. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Policy or our practices in relation to your personal data, please contact us at: email@example.com We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority
We welcome your comments or questions about this Policy. You may contact us by emailing: firstname.lastname@example.org